Frequent questions
A child up to 3 years old can stay in the same room at no additional cost in existing beds. It is mandatory to register and present identification with a photograph of minors. It is also necessary for the accompanying parent/guardian to present official identification upon check-in at the hotel. These documents are necessary to prove relationship.
Pets are not accepted.
Your departure is at 1:00 p.m., if you require extra time, ask at reception.
Check-in is at 3 p.m.
Cancellations made more than 72 hours before arrival will receive a refund of the total corresponding to the first night of each room reserved.
Cancellations or modifications made within 72 hours of arrival will not receive a refund for the first night of your reservation.
Cancellations made more than 30 days before arrival date will receive a refund of 50% of the advance payment.
Cancellations made within 30 days of arrival will not receive any refund, however a date change will be accepted (subject to availability) up to 8 days before the original arrival date.
At the time of the group's arrival at the hotel, the manager must settle all reserved rooms. Last minute cancellations are not accepted.
If you require an invoice, it must be requested no later than the day of your departure. Said invoice must be reviewed by the applicant to verify that the data is correct at the time it is delivered in print or received by email since invoices will not be issued or corrections made to them untimely.
It is prohibited to hold meetings, receive visitors and drink alcoholic beverages in them. Please take into account that failure to comply with these specifications or any other stipulated in the hotel's internal regulations will result in a request for immediate eviction of the entire group or of the guest who incurs any of these violations, without the right to any refund.